Effective Date: April 2026 Last Updated: April 2026
At Nootropics AU, we stand behind the quality and purity of every compound we ship. Your satisfaction is non-negotiable — and our 90-Day Satisfaction Guarantee reflects that commitment.
90-Day Satisfaction Guarantee
If you’re not completely satisfied with your purchase, you may return it within 90 days of the delivery date for a full refund. No hoops, no interrogation.
To be eligible for a refund:
- The return request must be made within 90 days of confirmed delivery.
- Products must be returned in their original packaging.
- Partially used products are still eligible — we don’t expect you to know on day one.
How to Request a Refund
- Contact us at [support email] with your order number and a brief reason for the return.
- Our team will respond within 1–2 business days with return instructions and a return authorisation number.
- Ship the product back to the address provided. Return shipping costs are the responsibility of the customer unless the return is due to an error on our end (wrong item, damaged goods, etc.).
- Once we receive and inspect the returned item, your refund will be processed within 5–7 business days to your original payment method.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect — we’ll make it right immediately. Contact us within 7 days of delivery with:
- Your order number
- A photo of the damaged or incorrect item
- A brief description of the issue
We will arrange a free replacement or full refund at your choice, with no need to return the item in most cases.
Lost or Undelivered Packages
- Domestic (Australia): If tracking shows your order has not been delivered within 15 business days of dispatch, contact us and we’ll issue a replacement or refund.
- International: If tracking shows no delivery within 30 business days of dispatch, contact us and we’ll work with you to resolve it.
We are not responsible for packages marked as delivered by the carrier. If tracking confirms delivery but you haven’t received your order, we recommend contacting your local postal service first, then reaching out to us.
Non-Refundable Items
The following are not eligible for return or refund:
- Orders where the return request is made after the 90-day window.
- Products that have been tampered with or stored improperly (e.g. evidence of contamination or exposure to extreme conditions).
- Gift cards or store credit.
Cancellations
- Orders can be cancelled for a full refund before they are dispatched.
- Once an order has shipped, it falls under our standard return policy above.
- To cancel, email us immediately at [support email] with your order number.
Refund Method
All refunds are issued to the original payment method used at checkout. Please allow up to 10 business days for the refund to appear on your statement, depending on your bank or payment provider.
Store credit may be offered as an alternative if preferred.
Contact Us
If you have any questions about returns, refunds, or your order — reach out. We respond fast and we don’t dodge problems.
Email: [support email] Website: nootropicsau.com
All products sold by Nootropics AU are intended exclusively for legitimate scientific research and laboratory use. They are not intended for human or animal consumption. This refund policy applies to all purchases made through nootropicsau.com and is governed by Australian Consumer Law.